For information on how to return a recalled product or obtain a refund form, please click here. You may also email your questions to NovartisOTC.us@novartis.com
Novartis Consumer Health (NCH) is voluntarily recalling all lots of select bottle sizes of Excedrin®, NoDoz® Alertness Aid products, Bufferin® and Gas-X® Prevention products in the United States. Click here for a list of affected products.
NCH is taking this action as a precautionary measure, because the products may contain stray tablets, capsules, or caplets from other products, or contain broken or chipped tablets.
A comprehensive recall was initiated as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. We believe this voluntary action is in the best interest of consumers who trust and rely on our products.
If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
As this is a voluntary recall at the consumer level, NCH advises consumers who have purchased these recalled products to discontinue use and return them to NCH for a full refund.
These actions have been communicated to the US Food and Drug Administration (FDA). We are working closely with the FDA and will continue to do so throughout this process.
Additional information may also be found on the FDA website at www.fda.gov.
To return a recalled product and obtain a refund, please follow these steps:
Consumers that have questions regarding the recall should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 8 a.m. to 10 p.m. Eastern Time) for information on how to return the affected products and receive reimbursement.
Bufferin® Extra Strength Tablets
Bufferin® Low Dose Tablets
Bufferin® Regular Strength Tablets
Yes, you can still receive a refund. In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your Bufferin® bottle (located on the bottom or the side panel of the bottle).
In order to receive your refund, you must be able to provide a proof of purchase which may include a receipt, a UPC Code # or you can look it up on the product list, and the LOT# and expiration date of the affected product(s). All this information must be entered on the refund form.
When you have completed your refund form, please send it along with your proof of purchase to the Novartis Consumer Health address on the form.
If you have questions, should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 8 a.m. to 10 p.m. Eastern Time).
Receipts are not necessary to fill out the OTC product return form. In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your bottle (located on the bottom or the side panel of the bottle).
Please mail your completed OTC product return form and product(s) to:
Novartis Consumer Health, Inc.
600 Lasley Ave.
Wilkes-Barre, PA 18706
You may mail back multiple products in one package with one product refund form. However, you must make sure to include all the information requested (i.e., UPC Code , lot number, expiration date, etc.) on the product refund form for each bottle you return.
To return a recalled product and obtain a refund, please follow these steps:
Please discontinue use and return all Bufferin® products to Novartis Consumer Health for a full refund regardless of how many pills you may have remaining. To obtain a refund, please fill out the OTC product recall form completely and mail back along with the product to the address indicated on the refund form.
Please click here for an example of a UPC code. (http://www.novartis-otc.com/otc/upc.jpg)
We have no reports that a mix-up of Novartis Consumer Health OTC products and any prescription pharmaceutical products manufactured at the Lincoln facility has occurred. A comprehensive recall was taken as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. We believe this voluntary action is in the best interest of consumers who trust and rely on our products.
Gas-X® Prevention® is the only Novartis Consumer Health product manufactured on the same line as the prescription products. The likelihood of finding a prescription medication in a Gas-X® Prevention® capsule is low.
Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
You are welcome to check with your retailer regarding their individual return policy. If your retailer does not honor refunds of the recalled products, please click here for a product refund form to obtain reimbursement.
Novartis Consumer Health, working with the FDA, decided to issue a voluntary recall of all lots of select bottle sizes of Excedrin®, NoDoz® Alertness Aid, Bufferin® and Gas-X® Prevention® products in the United States because the products may contain stray tablets from other products or contain broken or chipped tablets. All lots of Bufferin® products with expiry dates of December 20, 2013 or earlier are included in this recall. Click here to see full product list.
A comprehensive recall was taken as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. We believe this voluntary action is in the best interest of consumers who trust and rely on our products.
Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your bottle (located on the bottom or the side panel of the bottle).
Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to taking or using these drug products. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
A comprehensive recall was initiated as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. Novartis Consumer Health believes this voluntary action is in the best interest of consumers who trust and rely on our products. If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
Novartis Consumer Health is taking pre-emptive actions to ensure our products meet the highest quality standards, including voluntarily suspending operations at the Novartis Consumer Health Lincoln facility as well as suspending shipments from the site.
No. Novartis Consumer Health initiated this voluntary recall. These actions have been communicated to the FDA and we are working closely with the agency and will continue to do so throughout this process.
All lots of select bottle sizes of Excedrin® and NoDoz® Alertness Aid products with expiry dates of December 20, 2014 or earlier as well as Gas-X® Prevention® products and Bufferin® with expiry dates of December 20, 2013 or earlier, in the United States have been recalled. At this time, there are no plans in-place to recall any other Novartis Consumer Health products. However, we will take whatever steps are necessary to deliver on our commitment to meet the highest standards and will not sacrifice quality to meet short-term business results.
All lots of select bottle sizes of Excedrin®, Gas-X® Prevention® and NoDoz® Alertness Aid products are being recalled from consumers, retailers and wholesalers.
Please consult a doctor or pharmacist regarding a suitable replacement.
Consumers that have questions about the product(s) being recalled should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday – Friday, 8 a.m. to 10 p.m. Eastern Time).
We are advising consumers who have purchased recalled products to stop use and return them to Novartis Consumer Health for a full refund. The voluntary recall is not based upon adverse events reported in relation to the recalled products. If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
We are working to resume production and return products to stores as soon as possible.
Consumers that have the product(s) being recalled should discontinue use and return them to Novartis Consumer Health for a full refund.
Novartis Consumer Health is recalling all lots of Excedrin® and NoDoz® Alertness Aid products with expiry dates of December 20, 2014 or earlier as well as Gas-X® Prevention® products and Bufferin® with expiry dates of December 20, 2013 or earlier, in the United States. Therefore, all of these products with these expiry dates or earlier should be returned.
Yes, you can still receive a refund. In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your Gas-X® Prevention® bottle (located on the bottom or the side panel of the bottle).
In order to receive your refund, you must be able to provide a proof of purchase which may include a receipt, a UPC Code # or you can look it up on the product list, and the LOT# and expiration date of the affected product(s). All this information must be entered on the refund form.
When you have completed your refund form, please send it along with your proof of purchase to the Novartis Consumer Health address on the form.
If you have questions, should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 8 a.m. to 10 p.m. Eastern Time).
Receipts are not necessary to fill out the OTC product return form. In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your bottle (located on the bottom or the side panel of the bottle).
Please mail your completed OTC product return form and product(s) to:
Novartis Consumer Health, Inc.
600 Lasley Ave.
Wilkes-Barre, PA 18706
You may mail back multiple products in one package with one product refund form. However, you must make sure to include all the information requested (i.e., UPC Code, lot number, expiration date, etc.) on the product refund form for each bottle you return.
To return a recalled product and obtain a refund, please follow these steps:
Please discontinue use and return all Gas-X® Prevention® products to Novartis Consumer Health for a full refund regardless of how many pills you may have remaining. To obtain a refund, please fill out the OTC product recall form completely and mail back along with the product to the address indicated on the refund form.
Please click here for an example of a UPC code. (http://www.novartis-otc.com/otc/upc.jpg)
We have no reports that a mix-up of Novartis Consumer Health OTC products and any prescription pharmaceutical products manufactured at the Lincoln facility has occurred. A comprehensive recall was taken as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. We believe this voluntary action is in the best interest of consumers who trust and rely on our products.
Gas-X® Prevention® is the only Novartis Consumer Health product manufactured on the same line as the prescription products. The likelihood of finding a prescription medication in a Gas-X® Prevention® capsule is low.
Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
You are welcome to check with your retailer regarding their individual return policy. If your retailer does not honor refunds of the recalled products, please click here for a product refund form to obtain reimbursement.
Novartis Consumer Health, working with the FDA, decided to issue a voluntary recall of all lots of select bottle sizes of Excedrin®, NoDoz® Alertness Aid, Bufferin® and Gas-X® Prevention® products in the United States because the products may contain stray tablets from other products or contain broken or chipped tablets. All lots of Gas-X® Prevention® products with expiry dates of December 20, 2013 or earlier are included in this recall. Click here to see full product list.
A comprehensive recall was taken as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. We believe this voluntary action is in the best interest of consumers who trust and rely on our products.
Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your bottle (located on the bottom or the side panel of the bottle).
Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to taking or using these drug products. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
A comprehensive recall was initiated as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. Novartis Consumer Health believes this voluntary action is in the best interest of consumers who trust and rely on our products. If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
Novartis Consumer Health is taking pre-emptive actions to ensure our products meet the highest quality standards, including voluntarily suspending operations at the Novartis Consumer Health Lincoln facility as well as suspending shipments from the site.
No. Novartis Consumer Health initiated this voluntary recall. These actions have been communicated to the FDA and we are working closely with the agency and will continue to do so throughout this process.
All lots of select bottle sizes of Excedrin® and NoDoz® Alertness Aid products with expiry dates of December 20, 2014 or earlier as well as Gas-X® Prevention® products and Bufferin® with expiry dates of December 20, 2013 or earlier, in the United States have been recalled. At this time, there are no plans in-place to recall any other Novartis Consumer Health products. However, we will take whatever steps are necessary to deliver on our commitment to meet the highest standards and will not sacrifice quality to meet short-term business results.
This recall only affects all lots of Gas-X® Prevention®, with expiry dates of December 20, 2013 or earlier. Gas-X® Thin Strips®, Gas-X® Softgels, Gas-X® Chewables, and Baby Gas-X® Infant Drops are NOT included in this recall.
All lots of select bottle sizes of Excedrin®, Bufferin® and NoDoz® Alertness Aid products are being recalled from consumers, retailers and wholesalers.
Please consult a doctor or pharmacist regarding a suitable replacement.
Consumers that have questions about the product(s) being recalled should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday – Friday, 8 a.m. to 10 p.m. Eastern Time).
We are advising consumers who have purchased recalled products to stop use and return them to Novartis Consumer Health for a full refund. The voluntary recall is not based upon adverse events reported in relation to the recalled products. If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
We are working to resume production and return products to stores as soon as possible.
Consumers that have the product(s) being recalled should discontinue use and return them to Novartis Consumer Health for a full refund.
Novartis Consumer Health is recalling all lots of Excedrin® and NoDoz® Alertness Aid products with expiry dates of December 20, 2014 or earlier as well as Gas-X® Prevention® products and Bufferin® with expiry dates of December 20, 2013 or earlier, in the United States. Therefore, all of these products with these expiry dates or earlier should be returned.
Yes, you can still receive a refund. In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your NoDoz® Alertness Aid bottle (located on the bottom or the side panel of the bottle).
In order to receive your refund, you must be able to provide a proof of purchase which may include a receipt, a UPC Code # or you can look it up on the product list, and the LOT# and expiration date of the affected product(s). All this information must be entered on the refund form.
When you have completed your refund form, please send it along with your proof of purchase to the Novartis Consumer Health address on the form.
If you have questions, should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 8 a.m. to 10 p.m. Eastern Time).
Receipts are not necessary to fill out the OTC product return form. In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your bottle (located on the bottom or the side panel of the bottle).
Please mail your completed OTC product return form and product(s) to:
Novartis Consumer Health, Inc.
600 Lasley Ave.
Wilkes-Barre, PA 18706
You may mail back multiple products in one package with one product refund form. However, you must make sure to include all the information requested (i.e., UPC Code, lot number, expiration date, etc.) on the product refund form for each bottle you return.
To return a recalled product and obtain a refund, please follow these steps:
Please discontinue use and return all NoDoz® Alertness Aid products to Novartis Consumer Health for a full refund regardless of how many pills you may have remaining. To obtain a refund, please fill out the OTC product recall form completely and mail back along with the product to the address indicated on the refund form.
Please click here for an example of a UPC code. (http://www.novartis-otc.com/otc/upc.jpg)
We have no reports that a mix-up of Novartis Consumer Health OTC products and any prescription pharmaceutical products manufactured at the Lincoln facility has occurred. A comprehensive recall was taken as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. We believe this voluntary action is in the best interest of consumers who trust and rely on our products.
Gas-X® Prevention® is the only Novartis Consumer Health product manufactured on the same line as the prescription products. The likelihood of finding a prescription medication in a Gas-X® Prevention® capsule is low.
Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
You are welcome to check with your retailer regarding their individual return policy. If your retailer does not honor refunds of the recalled products, please click here for a product refund form to obtain reimbursement.
Novartis Consumer Health, working with the FDA, decided to issue a voluntary recall of all lots of select bottle sizes of Excedrin®, NoDoz® Alertness Aid, Bufferin® and Gas-X® Prevention® products in the United States because the products may contain stray tablets from other products or contain broken or chipped tablets. All lots of NoDoz® Alertness Aid products with expiry dates of December 20, 2014 or earlier (except for 2 and 4 count packages) are included in this recall. Click here to see full product list.
A comprehensive recall was taken as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. We believe this voluntary action is in the best interest of consumers who trust and rely on our products.
Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
In order to receive your refund, please mail the original product along with a completed form to the Novartis Consumer Health address listed on the refund form. The form requires that you include the UPC Code # located on the original product packaging or you can look it up on the product list. Additionally, you will need to find the LOT# and expiration date on your bottle (located on the bottom or the side panel of the bottle).
Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to taking or using these drug products. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
A comprehensive recall was initiated as a precautionary measure due to potential product mix-ups and is not based upon adverse events reported in relation to the recalled products. Novartis Consumer Health believes this voluntary action is in the best interest of consumers who trust and rely on our products. If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
Novartis Consumer Health is taking pre-emptive actions to ensure our products meet the highest quality standards, including voluntarily suspending operations at the Novartis Consumer Health Lincoln facility as well as suspending shipments from the site.
No. Novartis Consumer Health initiated this voluntary recall. These actions have been communicated to the FDA and we are working closely with the agency and will continue to do so throughout this process.
All lots of select bottle sizes of Excedrin® and NoDoz® Alertness Aid products with expiry dates of December 20, 2014 or earlier as well as Gas-X® Prevention® products and Bufferin® with expiry dates of December 20, 2013 or earlier, in the United States have been recalled. At this time, there are no plans in-place to recall any other Novartis Consumer Health products. However, we will take whatever steps are necessary to deliver on our commitment to meet the highest standards and will not sacrifice quality to meet short-term business results.
All lots of select bottle sizes of Excedrin®, Gas-X® Prevention® and Bufferin® products are being recalled from consumers, retailers and wholesalers.
Please consult a doctor or pharmacist regarding a suitable replacement.
Consumers that have questions about the product(s) being recalled should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday – Friday, 8 a.m. to 10 p.m. Eastern Time).
We are advising consumers who have purchased recalled products to stop use and return them to Novartis Consmer Health for a full refund. The voluntary recall is not based upon adverse events reported in relation to the recalled products. If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
If you have any questions or are experiencing an adverse event, you should contact your physician or healthcare provider as soon as possible. Consumers should also report the adverse event to the Novartis Consumer Relationship Center at 1-888-477-2403.
We are working to resume production and return products to stores as soon as possible.
Consumers that have the product(s) being recalled should discontinue use and return them to Novartis Consumer Health for a full refund.
Novartis Consumer Health is recalling all lots of Excedrin® and NoDoz® Alertness Aid products with expiry dates of December 20, 2014 or earlier as well as Gas-X® Prevention® products and Bufferin® with expiry dates of December 20, 2013 or earlier, in the United States. Therefore, all of these products with these expiry dates or earlier should be returned.